Help the Practice to help you

Please do:

  • Arrive on time for your appointment
  • Inform the practice if you cannot attend - your appointment can be given to someone else
  • Write down a short list of problems or questions if you are nervous or cannot remember
  • If you do not understand what you have been told, say so to avoid confusion later

Please do not:

  • Bring too many problems at one time – it is better to ask for more than one appointment
  • Use one appointment for more than one patient
  • Request a home visit unless it is for someone who is too ill or infirm to come to the surgery


Our Duty to you

The NHS Constitution states ‘You have a right to request that your personal confidential information is not used beyond your own care and treatment and to have your objections considered’.

There are several forms of opt- outs available at different levels:

Type 1 opt-out
If you do not want personal confidential information that identifies you to be shared outside your GP practice you can register a ‘Type 1 opt-out’ with your GP practice. This prevents your personal confidential information from being used except for your direct health care needs and in particular circumstances required by law, such as a public health emergency like an outbreak of a pandemic disease. If you do not want your information to be used for any purpose beyond providing your care you can choose to opt-out. If you wish to do so, please let us know so we can code your record appropriately to stop your records from being shared outside of your GP Practice.

National data opt-out
The national data opt-out was introduced on 25 May 2018 and replaces the previous ‘type 2’ opt-out.  NHS Digital collects information from a range of places where people receive care, such as hospitals and community services.  The new programme provides a facility for individuals to opt-out from the use of their data for research or planning purposes.  For anyone who had an existing type 2 opt-out, it will have been automatically converted to a national data opt-out from 25 May 2018 and you will receive a letter giving you more information and a leaflet explaining the new national data opt-out.

The national data opt-out choice can be viewed or changed at any time by using the online service. If you do not wish to use the online service you can call 0300 303 5678 or see other ways to make your choice.

Informing patients about the national data optout leaflet is also available in a British Sign Language video, audio and braille, easy read and other language translations of the handout are also available. Please see below for the links.

Accessible resources

Watch a British Sign Language video of the patient handout.

Listen to an audio of the patient handout .

Order a braille version of the patient handout.

A download of the easy read booklet version of the patient handout, designed for people with learning disabilities and other tailored resources

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