Helplines and Support – COVID-19

There are a number of online and telephone resources listed below to help if you feel your circumstances are challenging or you feel unsafe. You can also contact Spring Street Surgery to arrange a consultation with one of the GPs.

Domestic Abuse


Specific resources for domestic abuse and COVID.


Surrey Domestic Violence Partnership

Telephone: 01483 776822

Surrey domestic abuse helpline is open 09:00 – 21:00, 7 days a week

Surrey Police

Telephone: 999 (emergency) , 101 (non-emergency)

During office hours

If you need to talk to someone Monday – Friday 09:00 – 16:00, please use the contact numbers below:

Outside these hours you can call the your Sanctuary Surrey-wide helpline on 01483 776822, 09:00 –  21:00, 7 days a week.

National Domestic Abuse Helpline

Telephone: 0808 2000 247 (open 24 hours including weekends).

In an emergency always dial 999.

IRISi Interventions

IRISi is a social enterprise established to promote and improve the healthcare response to gender based violence.

Mental Health


Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.



Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.


Mental Health Foundation

Tips to help you and your family look after your mental health at a time when there is much discussion about threats to our physical health:


Surrey Heartlands Mental Health & Wellbeing Support

Confidential advice for problems such as stress, anxiety, depression and insomnia as well as information on the services that are available locally to support you. During the pandemic face-to-face services have been suspended, but telephone and online support is available.


Coronavirus Anxiety workbook

A resource to help us build resilience during the pandemic:


Children & Young Families

NSPCC Helpline

If you’re worried about a child, even if you’re unsure, contact the NSPCC professional counsellors for help, advice and support.

Telephone: 0808 800 5000


Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

Telephone: 0800 1111


Supporting children and young people and their parents/carers with their mental health andwellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.


Young Children Worried About Coronavirus

This is a story book written by a paediatric nurse from Southampton:.



Babies cry: You can cope.


Practical Support for those self-isolating or shielding

You can self-refer to Surrey Count Council  to request support.


Community Helpline number: 0300 200 1008

The helpline is open as per the hours below:

  • Monday to Friday: 8am to 6pm
  • Saturday and Sunday: 10am to 12pm
  • SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm)

Virtual Parenting Support

Postnatal Peer Support Group by Home-start is a relaxed and informal virtual group with support from a counsellor and child care professional and four other families over a course of five sessions.


Surrey Family Information Service – signposting to online parentinh and family sessions, support from your local family centre, wellbeing and financial advice during isolation.


Parenting Apps

DadPad App

For new or soon-to-be fathers offering practical information on everything from crying and bonding with your baby to supporting your partner.

Download from your App store and select your NHS Hospital Trust for local support and services.


Baby Buddy App

A free interactive App with over 300 short video clips from parents and professionals sharing useful advice including looking after your wellbeing.

Download the app from your App store or visit


A New Child Health App –  helps you care for your child at home when they are unwell.  It has guidance and support for new borns and the most common childhood illnesses.

Download the app from your App store and select Surrey Heartlands to get local information