GP Patient Survey 2025 – Thank You for Your Feedback

We are pleased to share the results of the 2025 GP Patient Survey, which reflects your experiences and opinions about the care and services at Spring Street Surgery.

Your Voice Matters 

Thank you to everyone who took part. Your feedback helps us understand what we are doing well and where we can improve.

What You Told Us

  • Many of you reported positive experiences with our reception team and clinical care
  • We have also heard your concerns about appointment availability and phones access We are working hard to make access easier.

What We are Doing

Based on your feedback, we are:

  • Improving appointment booking options to include more online availability and self booking options for patients.
  • Streamlining communication so you get the right care from the right person
  • Recruiting more reception staff to improve service and reduce wait times
  • Re-launched our Instagram and facebook page to keep you posted
  • Continuing to focus on compassionate and high-quality care

Follow Us Online

We have re-launched our Instagram and Facebook pages!
Follow us for the latest updates, health tips and community news:

Please Bear With Us

We have recently welcomed new receptionists to our team. You may see new faces at the front desk as they undergo training. We appreciate your patience and kindness as they settle in.

Want to see the full results?

You can view our detailed 2025 results on the official GP Patient Survey website here:
👉 GP Patient Survey

Thank you for your ongoing support and feedback. Your views are vital in shaping a better future for Spring Street Surgery.

Published on 14 July 2025